IT Support for Small Businesses in Adelaide
Providing Highly available and spot on Small Business IT Support in Adelaide
We know how stressful is when something stops working in the middle of business hours. Especially with today’s unreliable tech. Hence we at ITSolveRepairs combined our Repair and IT Support teams together. That means that you get a hardware, software and IT support at one place. This way there is no need of different companies to keep passing the ball between each other and pointing fingers.
This drastically reduces turn around times, critical business stopping failures, also ensures there is one responsible entity for the repairs and one number to call when IT fails!
Quite often we end up scratching our heads thinking: "How to do this on Excel?, Why printer is not printing today?, How to backup my data?, Why my phone is not syncing my business appointments?, What to do with this page not loading?, How to edit this picture for my business? i.e.
IT-Solve provide a subscription based IT-Support in Adelaide, which covers 1 hour a month support across everything IT, your business throws at you. Everything IT which you don't want to deal with as part of the business, because you have a business to run.
IT-Support Service for small businesses who doesn't need a managed IT services or an IT employee, yet needs a somebody locally to call for every little IT question or struggle they have. Somebody local, who knows their system and business needs inside out and is approachable and easy to communicate with on a non-technical level. Somebody who provides one-to-one service and is easily approachable and ready to respond, unlike a call center employee.
IT Support Services in Adelaide
Desktop, Laptop and Macbook Repairs
We all know how expensive business-grade IT systems are. But, most importantly, they must always be available and functioning. Hence, we aim to reduce the eWaste and environmental impact by maintaining the current IT infrastructure within a company. This way, we avoid unexpected computer failures and unnecessary recurring two-year IT upgrades.
Business Email Setup and Support
We cover email support across multiple public, ISP and custom email providers. With wast experience in troubleshooting and resolving email issues you can rest assure your email issues will be resolved in a tick. Also if you need to have your website or business name as part of the email address we can also set that all up for you and ensure all devices are operating emails as they should.
Networking and Infrastructure Support
We take care of your IT room, where no body dares to step. The spaghetti mess of cables are something which needs to be looked at. We can either setup or host your IT system as well as assist in maintaining your existing system to ensure each computer in the business is communicating with all devices smoothly enough.
Outside Business hours support
We know how important is business activities to keep running, even if IT fails. Hence we have extended and weekend coverage to make sure that IT does not disrupt your business. Our lines are direct lines with an engineer, this ensures you get technical support straight on the first call. No call center playbook answers here. Straight to the point, as shows in the amazing reviews we get
Business Email matching your Website
Included in the IT-Support Subscription is a user exchange business email aligned with your website, to ensure your business looks as professional as ever. Including options to sync Calendar, Contacts and Emails across different devices.
Professional Signature panel to proudly display your Business Card.
Callout Onsite Engineer
Unlike most IT Support offshore or interstate companies we are based in Adelaide. Hence if we cannot resolve it remotely, we will have engineer onsite that very same day. Or evening/weekend for that matter, we want to make sure that we do not interrupt the business as show must go on, regardless of the raging fire behind the scene.
*3 Hours minimum callout time is required
AI Intern as a Managed Service - Addon
A managed AI Intern that works behind the scenes for your business. IT-Solve connects your AI Intern to dedicated business systems such as OneDrive, GoogleDrive, SharePoint and CRM platforms. It can monitor files, extract information, prepare reports and complete repetitive workflows on a schedule—helping your business stay organised without requiring staff to manually manage every task.
Office 365 and 1TB Cloud Storage - Addon
Microsoft 365 empowers your employees to do their best work from anywhere in the world, together in one place. Anyone in your organization can quickly create documents, presentations, and worksheets within a single, unified, Microsoft 365 experience. You can organize, and safely store files in OneDrive with intuitive and easy organizational tools.
Office 365 allows to Keep your business connected from anywhere with chat and cloud collaboration tools.
Virus and Malware protection - Addon
Almost every day we hear in the new how somebody got scammed or hacked. Countless businesses we meet which does not have any protection in place. Keeping an operating system up to date is not enough these days, with constantly growing vectors of exploitation of our systems.
Our deployed Antivirus Protection ensures your system is protected from infections and runs safe.
Adware and Ad Protection - Addon
As we browse the internet, we get a shabby pop-ups or video "ads" running on the side of each page. Most of these ads are coming from legitimate sources. However, they bloat web pages and slow down the internet and internet browsing experience.
Our deployed Adware Protection, ensures Malicious and Annoying Ads and sections of the webpages are omitted, resulting in faster web page loading times.
IT Support Tiers
IT Support
Occurring support including business emails-
1hr Base IT Support
AI Agent
Managed AI Agent-
AI Agent Automations
Cyber Protection
Virus, Adware and Malware Protection-
Cyber Protection
Microsoft Office
Microsoft Office with 1TB Cloud Backup-
Microsoft Office 365
IT-Support Base Plan
Repairs, IT Support, Software Support and Networking included
Each month, you receive 1 hour of included IT support in the plan, which can be used in one of these ways:
- Direct IT Assistance: Apply this time toward resolving any IT issues you encounter during the month.
- Service Discount: Use 100$ as a discount toward any of our Repair services, including:
- Laptop & MacBook Repairs
- Remote IT Support for everyday issues
- Priority Onsite Callout from our Engineers
- Software Support & Setup
- Email Setup & Troubleshooting
- Printer Configuration & Support
- Network Assistance & Troubleshooting
- IT Consultation for business operations
Additionally, this package includes late availability and priority remote service, ensuring quick and efficient solutions when you need them most
Business email included to match your website
A professional email address that aligns with your business website is essential for credibility and brand consistency.
As part of our subscription package, we provide a business email address license, customized to match your domain name for a seamless brand presence.
Included is:
– Setting up a professional email signature to enhance brand identity
– Configuring multiple devices to ensure seamless email access across platform
User Onboarding
Depending on the current type of infrastructure the business is having, there might be a cost to transition into managed exchange.
There is usually no cost for new mailboxes, however if there is complex set of archival emails, calendars and addressbooks, there will be a transition cost which will be calculated based on the migration work needed.
Our goal is zero downtime, meaning your business continues operating as usual while we complete the migration in the background.
SLA with Annual Subscription period
To ensure minimal disruption to your business, our IT support agreement guarantees a maximum response time of 48 hours for all service requests. This ensures that IT delays do not impact your operations.
Our support services are available on an annual subscription basis, with flexible monthly or annual payment options. This structure ensures uninterrupted service and eliminates the risk of disruptions due to payment delays.
Remote Support and Onsite Callouts*
For faster resolution, all support included in the plan is provided via phone and remote desktop. This allows us to quickly access your system, minimizing downtime by working around your schedule.
Onsite call-out requests are prioritized to same or next day, but billed separately. They are limited to Adelaide. With a callout charge of $300 + GST, and any additional hour billed at $100 + GST rate.
AI Intern Addon
Platforms
This is an Addon which will be added to the IT-Support Service
Our Base IT-Support plan includes 1 hour of dedicated IT assistance per month. This flexible hour can be used for web maintenance, general IT support, or even personalized business growth advice, catering to the specific needs of your startup.
Custom AI Intern who works for you
Feeling overwhelmed by repetitive business tasks? We are here to help!
Unlike a standard AI chat app, an IT-Solve AI Agent can work with your business data, connect to your existing systems and perform scheduled tasks automatically.
Every business has routine tasks that consume valuable time. Managing documents, processing information, responding to common enquiries, organising records and keeping daily administration up to date can quickly become overwhelming—especially when you are already focused on serving your customers and running the business.
This is where AI Agents can help.
An AI Agent is like a digital assistant trained to support the specific way your business operates. It can assist with repetitive tasks, work with documents, organise information and help streamline your daily routines. Unlike a basic chatbot, an AI Agent can be configured around your business processes and improved over time as your needs change.
A practical alternative to hiring an intern
Hiring an employee or intern to handle repetitive administrative work can be expensive and requires time for recruitment, training, supervision and ongoing management. An AI Agent can provide similar support for routine tasks at a much lower ongoing cost, while remaining available whenever your business needs it.
Your AI Agent can help with tasks such as:
- Editing, organising and processing documents
- Extracting information from files and records
- Preparing summaries and routine reports
- Managing repetitive administrative workflows
- Assisting with customer and internal communications
- Organising daily tasks, follow-ups and information
- Supporting your team with commonly requested information
Fully managed by IT-Solve
You do not need to become an AI expert or manage complex technology on your own. IT-Solve works with you to identify suitable tasks, configure your AI Intern and train it to work with your business processes.
We provide ongoing support, maintenance and improvements to help ensure your AI Intern remains useful, secure and aligned with your business. As your needs develop, we can adjust and expand its capabilities.
Two ways to approach business automation
1. Hiring staff to manage repetitive tasks
Employing an intern or administrative assistant can provide valuable support, but it also involves wages, onboarding, training, supervision, leave and other ongoing employment costs. For many small businesses, this may be more support than they need—or more expense than they can justify.
2. Implementing a managed AI Intern with IT-Solve
A managed AI Intern gives your business a flexible and cost-effective way to automate repetitive work. IT-Solve helps you decide where automation will provide the most value, configures the solution, trains it for your processes and provides ongoing assistance.
You remain in control of your business and your information, while your AI Intern helps reduce manual work and free up your time. Whether you need help with one specific workflow or want to gradually automate several areas of your business, IT-Solve can guide you through the process at a pace that suits you.
Microsoft Office Addon
Office Applications
This is an Addon which will be added to the IT-Support Service
Our Base IT-Support plan includes 1 hour of dedicated IT assistance per month. This flexible hour can be used for web maintenance, general IT support, or even personalized business growth advice, catering to the specific needs of your startup.
Microsoft Office 365 Suite
Microsoft Office package included in the monthly subscription, ensures that you have access to collaborative processing suite. Ensuring version control has every change of your document reversible.
In used with multi user setup, it allows real-time collaborative changes on documents where you can see each change done by a separate user.
Cloud OneDrive Business Storage to Backup and Share business data
1TB of a Business level Cloud storage which allows setting up per folder permissions for collaborative work between separate Microsoft Office users.
With option to setup temporary sharing links and password protected shares across the internet.
Functionalities Included
Cyber Protection Addon
Protection Applications
This is an Addon which will be added to the IT-Support Service
Our Base IT-Support plan includes 1 hour of dedicated IT assistance per month. This flexible hour can be used for web maintenance, general IT support, or even personalized business growth advice, catering to the specific needs of your startup.
Antivirus, Malware and Adware Protection
Protection to cover your business from hacking, hijacking and web threats.
Web-based filters to sieve through low-reputation websites with automatic block and alert options. Fully customizable filters and exclusions to match every user in the business.
Protection Included
Often Asked IT Support Questions
Subscription allows us to know your business better and have that 1 hour monthly slot to go through any issues you might have in that month or tailor and optimize your IT to fit your business. Not to mention that if you are IT Support Subscriber you are on the front of the queue and will be responded to, within the same day. Unlike the on-demand IT Support where we book the repair for that week.
All Subscription types require us to subscribe and pay annually for Microsoft and Hosting Services. Hence, our subscriptions are renewed annually, with yearly recurring contracts.
We use automated payments system and direct debit monthly or annually based on the contract. Alternatively, customer can setup Scheduled Payment with their banking system to ensure payments are not missed.
Second month missed payment, results in disconnection of services which might loose access to emails, applications and lost of website/email data.
Unfortunately due to the annual basis of payment for subscriptions, we cannot cancel a service mid-contract if a user has left the company.
Instead we can transfer the license to a new user by changing the email address and license.
Installing the software is only one of the steps in getting your system protected. Unfortunately, protection is not install and forget service.It is an uphill battle to educate our customers how to be safe online and how or where to store their data.
Our addons offer not only an Enterprise level software, but also continuous system monitor and check base, to ensure that protection is in place and is adjusting itself to your business needs.
We see over and over again, infected businesses which have an installed antivirus program, or a cloud storage, but failed to set it up or understood how to use it properly.
What we provide is a tailored experience in ensuring the software runs and is adapted to suit your business needs. Rather than just being a program which is installed with its default settings and no one knows what it does and often what is it – until the disaster strikes!
Do you need IT Support Service in Adelaide?
Suppose you a Small Business and are fed up with IT issues at the workplace and need a IT Support service in Adelaide. Give us a call, and we will advise on the best scenario fitting your IT business needs.
We at IT-Solve, specialize in IT Support as well as computer and electronics repairs. We will do our best to solve your IT problems quickly without involving high costs and long queues in repair shops.
Call us now on 0469317177 or drop us an inquiry via 
WhatsApp or 
Messenger – Our engineers will respond quickly to your question.