Diagnosing Unresponsive Keys on a Nearly New Asus VivoBook
We recently received a nearly new 15-inch Asus VivoBook for a specialized keyboard replacement in Adelaide under RepairID #2337. Despite the device being less than a year old, several keys had stopped registering altogether. Upon opening the machine, our technicians noted how clean the internals were, with no visible dust on the fans, confirming the device’s brand-new condition.
Because we could not source a replacement keyboard in the original black color, the customer agreed to a grey replacement unit. During the disassembly, we observed that this model uses high-quality, soft plastic for its internal chassis. This is a positive design choice, as cheaper plastics often become brittle and crack over time. Additionally, we noted the presence of a Micron-based SSD, which we have found to be particularly sensitive to heat-related failures.
Technical Challenges: Fused Components and Planned Obsolescence
Replacing a keyboard on a modern Asus VivoBook is a complex and tedious process because these devices are not designed with modular repairs in mind. Instead of being held in place with screws, the keyboard is fused and plastic-riveted into the chassis. Consequently, this design—an example of planned obsolescence—increases the time and precision required for a successful repair.
To reach the keyboard, we had to strip the machine down to the bare chassis. After carefully removing the fused original keyboard, we installed the new grey unit and added a backlight layer. Although the original keyboard was not backlit, the logic board appeared to have the necessary populated components and connectors to potentially support this upgrade. After applying the backlight and protective shield, we reinstalled the trackpad and motherboard.
Installation of the Keyboard and Reliability Test
After we finished the reassembly, we applied new thermal compound and performed a thorough test of every key. The new keyboard registered perfectly across all rows. However, due to firmware or BIOS-level limitations, the backlight functionality did not enable on this specific model. Despite this, the primary goal of restoring full typing functionality was achieved.
The grey keyboard provides a unique aesthetic that suits the machine well, and the laptop is now back in the customer’s hands, fully functional. By choosing a professional Asus VivoBook Keyboard Replacement rather than replacing the entire device, the customer saved money and reduced electronic waste. This successful repair demonstrates why quality parts and professional expertise are vital for modern hardware that is “made to be thrown away”.
#itsolverepairs
#itsolverepairs We have created a social media video of this repair! Look up #itsolverepairs to watch the discovery of the failed components and the full internal restoration. You can see the difference a professional service makes on a modern machine. We encourage you to nudge our team on social media to see more precision electronics work. For high-quality photos and updates of this regarding #2337 and other cases, follow us on Instagram and Facebook. Check our Social Media channels
Adelaide’s Fastest Turnaround with Fixed Pricing
We take pride in our honest and transparent approach to laptop repairs in Adelaide. At IT-Solve, we maintain a fixed pricing policy for all our services. Therefore, you can find our rates openly listed on our website with no hidden fees or surprises. Furthermore, we provide one of the fastest turnaround times in South Australia to get your essential tools back to you quickly.
Needing an Asus VivoBook Keyboard Replacement in Adelaide?
Are your laptop keys not registering or sticking? You need a professional Asus VivoBook Keyboard Replacement specialist in Adelaide. Check our fixed-rate Asus Laptop Keyboard Replacement in Adelaide and book your service today. Additionally, have a look at our Asus Laptop Keyboard Replacement cases regarding our recent work. We provide expert electronic solutions at a reasonable price right here in Adelaide!